Privacy Policy
Passion for Paws
Cambridgeshire, England
Sole Trader
Effective Date: 16/11/2025
1. Introduction
This Privacy Policy explains how Passion for Paws (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase from us.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and all relevant UK data protection laws.
By using our website, you agree to the practices described in this Policy.
2. Who We Are
Business name: Passion for Paws
Location: Cambridgeshire, England
Business type: Sole Trader
Email contact: info@pawfectmatch.co.uk
We are the data controller of the personal information collected.
3. What Personal Data We Collect
We may collect the following types of personal information:
3.1 Information You Provide
Name
Billing address
Delivery address
Email address
Phone number (if provided)
Payment details (processed securely by your payment provider; we do not store card details)
3.2 Automatically Collected Information
When you visit our website, basic technical data may be collected automatically, such as:
IP address
Browser type
Device type
Pages viewed
Cookie identifiers
This is standard for most websites and used for site performance and analytics.
3.3 Communications
If you contact us, we may keep a record of the message and contact details.
4. How We Use Your Personal Data
We use your information for the following purposes:
✔ To process and fulfil your orders
(including delivery updates, receipts, and order confirmations)
✔ To communicate with you
(customer service, responding to enquiries, updates relating to your purchase)
✔ To improve our website and customer experience
✔ To comply with legal obligations
(record keeping, fraud prevention, tax requirements)
We do not sell or share your data with marketers or unrelated third parties.
5. Legal Bases for Processing (UK GDPR)
We rely on the following legal bases:
Contractual necessity
To process and deliver your orders.
Legitimate interests
Website operation, fraud prevention, business analytics.
Legal obligation
Keeping tax records, compliance with consumer law.
Consent
If you opt-in to receive marketing emails (if you offer them).
(If you do not currently run newsletters, this can be removed.)
6. Payment Processing
Payments are handled securely through:
Apple Pay
Google Pay
Card payment providers supported by your website platform (e.g., Wix Payments or Stripe, depending on your setup)
We do not store or access your card details.
Your payment information is processed directly by the payment provider under their own Privacy Policy.
7. Sharing Your Information
We may share information only with:
7.1 Service Providers
Website hosting platform (e.g., Wix)
Delivery couriers (e.g., Yodel) for shipping labels
Payment processors
These third parties only receive the minimum information necessary to provide their service.
7.2 Legal Authorities
If required by law (e.g., fraud investigation, tax compliance).
We do not share your information for marketing or advertising purposes.
8. Cookies & Tracking
This website may use cookies for:
Essential site functionality
Security
Basic analytics
Shopping basket operation
You can adjust cookie preferences through your browser settings.
If you would like a full Cookie Policy, I can write one separately.
9. How Long We Keep Your Data
We retain personal information only for as long as necessary for:
Fulfilling your order
Providing customer support
Legal and tax obligations
Order records are typically retained for 6 years, as required by HMRC.
10. Keeping Your Data Safe
We take appropriate measures to protect your information, including:
Secure website hosting
Encryption via HTTPS
Limited access to data
Secure payment processing via trusted providers
While no system is 100% secure, we follow standard practices to safeguard your data.
11. Your Data Protection Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data (in some circumstances)
Object to certain types of processing
Restrict processing of your data
Request data transfer to another provider
To exercise any of these rights, contact us at:
We aim to respond within 30 days.
12. Age Restrictions
Our website is intended for customers aged 16 and over.
By purchasing from us, you confirm you are at least 16 years old.
We do not knowingly collect or store personal data from children under 16.
13. International Transfers
We primarily process data within the UK.
Some service providers (e.g., website platforms) may store data on secure servers outside the UK.
When this occurs, appropriate safeguards are used to protect your data (e.g., Standard Contractual Clauses).
14. Changes to This Privacy Policy
We may update this Policy from time to time.
The latest version will always be posted on this page.
15. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you can contact us at:
📍 Cambridgeshire, England